RETURNS POLICY

RETURNS

We want you to be delighted with your LunguLungu purchase. If you’re not happy for whatever reason, you have 14 days (from the date you receive your order) to return part or all of your order.

Need to send a return to us? Please contact orders@lungulunguclothing.com to request a Returns Form. For further details, including important information on international returns, please read below.

 

EXCHANGES

We currently do not have the ability to easily exchange products. If you are interested in a different size or color, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

 

RETURNS POLICY

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances. This policy does not affect your statutory rights.

Where you have no other legal right to return a product and receive a refund, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 14 days following the date of receipt of the product;

(b) the returned product is unused, in its original packaging, with all the labels on and in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

 

RETURNS PROCEDURE

In order to take advantage of your rights under this returns policy, you must:

Contact us if you are returning your order by emailing orders@lungulunguclothing.com. We will supply you with a Returns Form to return with your order.

Return items below £50 by Royal Mail Recorded Delivery and all items above £50 by Royal Mail Special Delivery.

We do not take any responsibility for returned items that are not received and request that you contact Royal Mail directly.

You will be responsible for paying postage costs associated with returns under this policy.

 

INTERNATIONAL RETURNS PROCEDURE

If you are an international customer, you have 21 days (from date of receipt) to return your order. We have extended our standard Returns Policy for international customers to allow for additional delivery time in the case of returned orders.

Contact us if you are returning your order by emailing orders@lungulunguclothing.com. We will supply you with a Returns Form to return with your order. Returns must be sent through a trackable delivery service, ensuring it is appropriately insured.

 

IMPORTANT

Clearly mark the front of the package ‘RETURNED GOODS’ in large, visible capital letters.

We do not take any responsibility for returned items that are not received and request that you contact your postal or delivery service provider directly.

You will be responsible for paying postage costs associated with returns under this policy.

 

REFUNDS

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges, if these have been paid by the customer, and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

 

IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

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